How do I recover or change my Miradi account information?

Miradi recently switched to a new identity provider (Zitadel) so the login process and account recovery process looks a little different. You can now log in using an email and a password, or using a linked account (Google, Microsoft). The old identity provider, Keystone, will only be used to validate your Miradi account for access to the Miradi API. Learn more about managing your Keystone account information.

• I forgot my Miradi username or email address
• I forgot my Miradi password
• I need to change my Miradi username, email address, or other information for my account
• I need to manage my Keystone account information (to access the Miradi API)

I forgot my Miradi username or email address

Miradi now supports two ways to access Miradi Share: You can log in using an email address and password, or you can sign in with a linked account, Google or Microsoft. 

If you sign in with a linked account, you will need to manage your account information (Name and Password) using Google or Microsoft. You cannot manage your linked account information using Miradi.

If you use a password to sign in to Miradi, navigate to Login in the upper right of the Miradi window and enter the email address you use to access Miradi. If you can not remember your email address, try entering your username. If you can not remember your username or email, contact Miradi Support.

If Miradi recognizes either your username or your email address, you will receive an email with a code to reset your password. Follow the instructions in the email to validate your account information and set a new password. If you do not receive the email or if you can not validate your account, contact Miradi Support.

I forgot my Miradi password

If you use a password to log in to Miradi, you can update your password using Miradi. If you use a linked account (e.g. Google, Microsoft) to access Miradi, you will need to manage your password using Google or Microsoft. You can not update your password for a linked account using Miradi.

If you use a password to log in, navigate to Login on the home page and enter your email/username. 

On the password screen, select Reset Password and follow the instructions sent to your email address.

Once you are logged in to Miradi, you can also change your password from your My Account page. Find your name in the upper right corner of the Miradi window, navigate to Account, select Change Password and follow the instructions.

I need to change my username, email address or organization associated with my Miradi account

If you log in to Miradi using an email and password, you can change some of the information associated with your Miradi account. Log in to Miradi and navigate to Account under your name in the upper right of the Miradi window. 

• Edit the Name associated with your Miradi account.
• If you want to change your Associated Organization, or the email you use to access Miradi, contact Miradi Support.

If you log in to Miradi using a linked account, you will need to use Google or Microsoft to change your name or password. If you want to change your Associated Organization, contact Miradi Support.

Manage Keystone account information (to access Miradi API)

Miradi has recently switched to a new identity provider, Zitadel. The Keystone identity provider is now only used to validate your Miradi account when using the Miradi API.

Use this link to manage your Keystone account information. Enter your Keystone account information or select Forgot Username or Forgot Password if needed.

Once logged into Keystone, select My Profile in the upper right,

then select Edit.

Update your username, email address or organization and click Save.

After you have saved your information, log in to Miradi to see your updated account information. You should have access to all the same Miradi projects and programs.